LinkIT builds field service software for HVAC, electrical, and plumbing contractors. Dispatch, offline work orders, photos, signatures, and a draft invoice connect the office with the completed job.
What we build
The core workflow includes:
- A dispatch board the office assigns jobs from, instead of a whiteboard and phone calls.
- An offline technician app. The day's jobs sync to the device, and work saves locally until signal comes back.
- Digital work orders with photos, checklists and signatures.
- A draft invoice from the completed job, so billing starts from the finished work order instead of a retyped form.
- Parts and van stock on the same inventory as the office, using the same approach as our wholesale distribution systems.
If what you need is a counter register, start with POS systems. If the job is bigger than this loop, see custom software development.
Trades we build for
HVAC, electrical and plumbing, plus other service trades that work the same way: garage doors, appliance repair and locksmiths.
Related work
We built a field service platform for a client under NDA: a dispatch board, an offline React Native app for techs, digital work orders with photos and signatures, SMS to techs, and draft invoices from completed jobs. Read the field service write-up.
What it doesn't include
The current build does not include on-site card or tap-to-pay, online booking, financing, memberships, flat-rate price books, accounting sync, GPS fleet tracking, or call answering. Payment at the job would require a separately scoped provider integration and approval.
Where we work
We build from Chicago, Illinois, for shops across Chicagoland, Illinois, Wisconsin and Indiana.